Body Composition Scale Manual

If your scale has stopped working, try these steps to restore normal operation:

1. Replace the 4 AAA batteries.

2. Make sure you're stepping on the scale with dry bare feet on a hard, flat surface.

3. Open the Hims app and confirm your scale is still paired in scale settings.

4. If the scale still doesn't power on or weigh you correctly, contact us and we'll help you troubleshoot.

Confirm that the mobile device you're using is compatible with both the scale and the app. These specs are included in the instructions for syncing, above.

For the scale and the app to sync, they must both be on and the scale’s Bluetooth must be activated by stepping on the scale. If your phone synced previous weigh-ins but isn't syncing now, you might be having trouble transferring new weigh-ins because the app isn't open when the scale is trying to sync. Be sure your device is in range with the app open when you weigh in.

If you still have trouble, make sure you've downloaded the latest version of the app.

This can sometimes happen if you move the scale to store it, especially if you store it on its side. The scale has a feature called "auto-on" which allows users to just step on and weigh without first calibrating the scale. If you move your scale in between weigh-ins, however, that feature won't work correctly.

The scale calibrates itself when it turns off to prepare for your next weigh-in. If it's then picked up and moved, it might not be able to properly account for its own weight when you turn it back on, causing a perceived swing in your weight measurement of up to 4-5 pounds.

Many bathrooms are too small to keep the scale out at all times, but you can avoid this issue by calibrating the scale before you weigh yourself: Place the scale on a hard, flat surface, press it awake, and let it settle at 0.0. Once it has zeroed out, it will be calibrated and you can step on to weigh yourself.

When the battery is low, the scale will show a low battery warning. Replace the 4 AAA batteries to resume normal operation and turn off the warning.

If the measured weight exceeds the weight limits, the scale will show an overload warning.

You'll be sent a scale with a capacity appropriate for your current weight.

You can edit the most recent weight measurement taken. Just keep in mind, once a new weight is recorded, all previous weight measurements will be locked and cannot be changed.

Scales ship after your weight loss prescription is confirmed and payment is processed. Most members receive their scale within 5–7 business days of this date.

You can check your scale's shipping status anytime in the Hims app.

If it's been more than 9 calendar days since your order was processed and you don't see a shipping update, please contact Customer Care for support.

All weight loss members are eligible to receive a scale. If you have an active membership but do not yet have a weight loss prescription, you are still eligible to receive a scale by reaching out to Customer Support at support@forhims.com or through the secure messaging portal in your account.

Smart scales are available as a complimentary add-on for weight loss members. If you haven’t received your scale, please reach out to our Customer Support team at support@forhims.com or through the secure messaging portal in your account.

For scale support, contact our Customer Support team at support@forhims.com or through the secure messaging portal in your account.

Lost scales are not eligible for replacement.

You can find the serial number below the bar code on the underside of your scale.

If your weight isn't showing up in the app, try the following (in this order):

• Open the Hims app. Your scale syncs new readings when you open the app and step on the scale, so this should pull in any recent weigh-ins.

• If that doesn't help, make sure Bluetooth is enabled on your phone.

• Next, confirm your scale is still paired in the app's scale settings.

• If your weight still isn't updating, restart the app and step on the scale again with dry feet (the sensors need skin contact to activate).

The scale is designed for individual use and can only be synced to one person's account. For the most accurate tracking and personalized insights, each account holder should have their own scale.

Consistency is key. Because your weight fluctuates during the day due to exercise, meals, etc., it's important to log weigh-ins under similar conditions each time to get a true picture of your progress. Try to follow a routine—for example, weigh yourself around the same time each day, or weekly on the same day each week.

Other tips:

• Use the scale on a hard, flat surface

• Stand still during measurement

• Weigh yourself with dry bare feet

• If possible, avoid moving the scale between weigh-ins

By making it easier to track your progress with your Care Team, you can see a fuller picture of your health and they can better help you on your journey.

Members will receive one scale per lifetime. If you previously received a scale, an additional one will not be issued. If you canceled before your scale was shipped, reach out to Customer Support at support@forhims.com to receive your scale.

Yes, you can sync your scale to your new treatment plan. Reach out to Customer Support with any questions at support@forhims.com

Yes, please reach out to customer service to receive your scale. Contact our Customer Support team at support@forhims.com or through secure messaging portal.

No, this scale operates on Bluetooth technology so a Wi-Fi connection isn't needed.

Yes, but it will function simply as a weight scale, without any tracking features.

Only if you receive a low battery error.

The safety of your information is a top priority. We use industry-standard encryption and security practices to safeguard your personal and medical data, and our security team regularly assesses our systems to address emerging threats. To learn more about how we handle your information, read our Privacy Policy: https://www.hims.com/privacy-policy