Your Hair Check-In

About your treatment

Once you receive your package from Hims, you can use your treatment on day one. Keep in mind that during the first 1-3 months, you may notice some increased shedding. This is because your treatment stimulates hair follicles to enter the growing phase, causing some older hairs to fall out and be replaced with newer, stronger strands. In other words, your treatment is working as intended. Around month three, we’ll check in with you to make sure that everything is going smoothly and that your treatment is a good fit.

During months 3-6, you should notice a slowdown in hair loss and some new growth starting. Stay consistent with your treatment to keep the results coming. Sometimes it can take six months or longer to recognize significant results. Pro-tip: take photos starting week one to keep track of your progress.

Have questions or need to chat before check-in? Reach out anytime. You have unlimited, 24/7 access to your Care Team as a benefit of your Hims subscription. Just head over to the Care tab in the Hims app and send them a message.

Check-in and personalized treatment

When it’s time for your check-in during month three, we'll drop a link in your email or you can access your check-in from the Care tab in the app. In your check-in, you'll answer a few quick questions about your experience and progress. You can expect questions about:

• How you’re feeling about the treatment

• If you’re experiencing any side effects

• If there have been any changes in your health since you started

That is usually all we need to know. If anything else comes up, your Care Team will ask for more details. Check-ins are key because they help to make sure your treatment is providing you with the best regrowth results. You’re not alone in this and we’re looking forward to helping you get the most out of your care.